Our client a leading sleep e-commerce brand, recognized for its award-winning, ergonomically designed mattress and bed essentials is looking for a Senior Operations & Fulfillment Project Lead (m/w/d).
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Oversee and manage the end-to-end operations and fulfillment processes.
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Coordinate with suppliers, logistics partners, and internal teams to ensure timely and accurate product deliveries.
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Implement and optimize operational strategies to enhance efficiency and reduce costs.
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Lead cross-functional projects aimed at improving fulfillment speed and accuracy.
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Analyze operational data to identify bottlenecks and areas for improvement.
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Collaborate with customer service teams to address and resolve any fulfillment-related issues or complaints.
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Stay updated with industry best practices and introduce innovative solutions to enhance the fulfillment process.
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Manage and mentor a team, ensuring they are trained and equipped to meet operational targets.
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Coordinate with the product team to ensure inventory levels are maintained and replenished as needed.
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Report on operational performance metrics and provide insights to senior management.